Submitted
by Richard Gray on 05/08/2025
Ponant Cruise – Fjords and Glaciers of Spitzbergen
I recently returned from a seven day Ponant cruise through the fjords and glaciers of Spitzbergen in the northern most islands of Norway, organised through S.W. Black Travel. The cruise was well coordinated from start to finish with a friendly and well informed multi-cultural crew (close to 1 crew member for each passenger) who were more than happy to assist with any need. All announcements were in at least English and French (it is a French cruise line) and usually also in Cantonese to cater for the Chinese travellers. On shore excursions, via zodiac, were well organised with safety being a number one priority. Magnificent scenery and even a couple of polar bears. The food was great with ala carte and buffet options available at night. All alcohol, except high quality wines, was available without charge. Finally, I’d like to thank Shane Black for his excellent assistance with the organisation of the trip and his answering of my numerous questions before departure. Richard Gray.
Reply From
Shane Black
It’s so good to hear that you had an amazing experience Richard! Thank you so much for trusting us in helping you bring this journey together for you. Looking forward to helping you with the next one!
Mediterranean Getaway
Excellent service, prompt responses to any queries, everything about our holiday was seamless due to the excellent organisation of Shane Black Travel. Organising our holiday through Shane was easy and everything was sorted for us. I would definitely book a holiday through this company again.
Submitted by Wendy Allingham on 10/07/2025
Alaska
This was the First time dealing with Shane Black Travel and must say the trip to Yukon and Alaska was amazing not only because of the destination, but the way it was organised perfectly which makes all the difference.Â
Submitted by Bruno Agostino on 09/07/2025
He’ll Take Care of You!
It was my first time using a travel agent and Shane surpassed all expectations. Not only did he save me a lot of money, his communication was quick and concise making the process extremely easy. 100% would recommend him and will definitely use his services again!
Submitted by Andrew on 02/07/2025
USA Trip
Earlier this year we returned from an incredible 4-week trip along the West Coast of the USA, and we owe a huge thank you to our travel agent, Shane Black. From start to finish, Shane made the entire experience seamless and stress-free. Every detail was perfectly organized — from flights and accommodation to car rentals and excursions. He truly listened to what we wanted and tailored the itinerary to suit our style and interests. His local knowledge and recommendations added so much value to the trip. We couldn’t have asked for a better planner and partner for our adventure. Highly recommended!
Submitted by Damien Sweeney on 21/05/2025
SW Black Cruise
I recently had the pleasure of using the S.W. Black travel agency for my cruise, and I cannot recommend them highly enough! From the moment I visited their website, I was impressed by the user-friendly interface and the wealth of information available. The booking process was seamless & exceptional customer service going above and beyond to ensure that my travel experience was smooth and enjoyable. Overall, S.W. Black has proven to be a reliable and efficient travel agency for a stress-free travel planning experience check them out!
Submitted by Norman C on 08/01/2025
Amazing experience
Great service and amazing experience! This was my first cruise ever and the support and advice I received from Shane was invaluable. Really appreciate!
Submitted by Mark Cheg on 21/12/2024
Thanks Shane!!
Thanks to Shane we’ve had two seamless holidays within 6months – a cruise and a trip to Hawaii! Shane has been extremely helpful and knowledgeable, from providing advice on optimising our itinerary to sorting out last minute issues that popped while on the trip. I would highly recommend his travel agent services for anyone looking to book the best holiday without all the stress! Â
Submitted by Tina on 16/12/2024
5 Star Service
I recently used the services of Shane from S W Black Travel for the first time for a months long holiday overseas. From the outset I found Shane to be extremely responsive to my bookings and for any questions I had. Nothing was too much trouble for Shane and I found that he even responded on weekends which shows his level of commitment. I would have no hesitations in recommending S W Black Travel to anyone planning a trip and I will definitely be using his services again in the future.
Submitted by Mark Heinz on 06/11/2024
Sri Lanka and Mumbai
The wife and I were looking for a short 2 week holiday in Sri Lanka, last minute we decided to add in a short trip to Mumbai for the weekend during the trip, Shane helped us make the most of our time and and made the entire process easy with plenty of options. Great communication with plenty of updates which kept our mind at ease. Highly recommend Shane to help you out for any trip.
Submitted by Edward Burbage on 03/09/2024
5 star Service
I engaged with Shane to assist with planning a trip to Europe for 11 people. From the very onset, Shane was helpful with discussing the and planning the trip, providing useful tips and suggestions along the way.Shane booked hotel and transport for 3 cities for the group and ensured that the little details were attended to at each location.I would recommend Shane multiple times over and use his services again.Very appreciative of his work and his service is second to none.
Submitted by Lionel Iheanacho on 23/08/2024
Singapore Sentosa @ W Sentosa
The W @ Sentosa was friggen amazing! Extremely welcoming from the concierge, to check-in (Balloons and welcome drink on arrival- The one from office room fridge, not in the walkway), to the room. Very modern and clean!Very family and kid friendly. Kids were spoilt with their own kids cards benefits (popcorn and icecream – WOW).Shane booked us the Marvellous suite, which lived upto its name.The resort amenities and pool were GREAT! Kids loved the pool!Shane kept me in the loop of every email reminder he received about the booking etc.Booking and advice via SW Travel was superb.Thanks SW Travel, will book again!
Submitted by Nate on 24/06/2024
